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Booking Conditions
PLEASE READ THESE BOOKING CONDITIONS CAREFULLY. PAYMENT OF DEPOSIT INDICATES ACCEPTANCE OF THESE CONDITIONS.
In this document “we” and “us” means one or more of the companies within the Club Mediterranee Group of companies including without prejudice to the generality of the expression, Club Med Asie S.A. and their respective subsidiaries and associated companies which includes Club Mediterranee (Australia) Pty Limited (ABN 73 001 302 012) and the Holiday Villages (Australia) (ABN 16 003 758 610). “Service Operator” means the actual legal entity (not us) which provides the various services and inclusions on Club Med holidays. “You” means the person who has signed the booking form and “guests” means the people for whom your booking is made for Club Med holidays.
Membership Insurance
A person must be a Club Med member to participate in a Club Med holiday. Membership lasts for 12 months from the date we receive membership fees. Membership fees are $60 for a new member and $40 for renewal (incl. GST) and is charged to each person travelling who is 12 years and over. Membership fees are non-refundable. We have negotiated travel insurance for Club Med members, the cost of which is included in membership fees.
Details of this insurance and its benefits are set out in the “Club Med Insurance Cover” booklet, copies of which are available from us or your travel agent.
Reservations and Payments
Your reservation for a Club Med holiday will only be confirmed when we receive payment for the holiday and any membership fees when due. Each Club Med holiday must be prepaid in full. A deposit of $200 per person plus membership fees must be paid to us before the given deadline. If flights are included in your package, payment for airfares is also required with deposit. The balance of the holiday cost must be paid at least 50 days before the guest’s scheduled departure. Where your booking is made less than 50 days before the guest’s scheduled departure the full holiday cost and any membership fees, must be paid to us at the time you make your booking. Lindeman Island bookings require a part payment to cover deposit of $200 per person and airfares. Please note that disabled/Reduced mobility room needs to be booked via our Call Centre.
Credit Card Payments
Credit Card Payments: Payments made with a Credit Card will incur a single surcharge of: AMEX 1.5%; VISA 1.5%; DINER'S CLUB 2.5%; MASTERCARD 1.5%. This surcharge will be added to the quoted package price.
Cancellations
If you need to cancel a Club Med holiday for any guest, you must notify us of that cancellation in writing or by fax. The following cancellation charges apply:
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Notification received by us
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Charge
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50 days or more before scheduled departure
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$100 per person
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22 to 49 days before scheduled departure
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$150 per person
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7 to 21 days before scheduled departure
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40% of cost
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Less than 7 days before scheduled departure
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70% of cost
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After scheduled departure
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100% of cost
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Airfares
On top of the Club Med land stay and transfer cancellation policies: Flights are ticketed once part or final payment is received on a booking. This may result in a 100% non-refund on the flight component. Club Med reserves the right to cancel any airline booking held on behalf of its clients with any of its airline partners with a 100% cancellation fee.
Booking Amendment Fees
No administration fee will be charged outside the 50 days by us for the first amendment to your Club Med holiday booking for any guest if the amendment does not reduce the cost of the guest’s holiday unless documents have been issued. Any other amendment will incur an administration charge of $50 at least per guest. In all cases you must notify us of the amendment in writing or fax, pay all resulting charges levied by airlines and other carriers, pay us all additional c
harges and increases in the holiday cost, prior to the guest’s scheduled departure. Where an amendment occurs and air or train tickets have been issued, airline or train cancellation fees may apply.
Passports, Visas and Vaccinations
It is the guest’s responsibility to obtain and pay for all necessary documentation such as passports, visas and vaccinations. Regardless of where you are travelling to, we recommend you seek expert travel advice on health issues prior to departure. Please check with your doctor or contact the Travellers Medical and Vaccination Centre (situated in major capital cities throughout Australia) for information.
Club Med Holiday Inclusions
• Airfares, transfers and overseas airport taxes (for Club Med
package holidays only).• Transfers for Club Med stopover holidays in certain Asia/Pacific
Resorts. Check with us or your travel agent for availability and booking requirements.Stay at Club Med Resort
• Accommodation at the Club Med Resort. Published prices
are based on twin share. Children under 12 may be required to share a room with parents and our published children’s prices already reflect this possibility.• 3 full meals per day, with table wines during lunch and dinner
normally provided. All day snacking and full bar service(except for selected liquors).• Free use of all Club Med Resort facilities and sports equipment
(except snow equipment) and services of trained instructors as provided by Club Med.• Free daily and evening entertainment.
• Service taxes at the Club Med Resort. Tipping at a Club Med
Resort is not permitted.• Any person under the age of 18 years must be accompanied
by an adult 18 years or overStay Outside a Club Med Resort
• In some cases we arrange packages that combine a stay at a
Club Med Resort with tours operated by other operators, or with an overnight stay at a non-Club Med hotel. During those outside tours or overnight stays, only the twin share hotel room, breakfast and transfers are included in the price unless otherwise specified in the itinerary).Not Included in your Club Med Holiday
• Airport taxes payable outside Australia are only included for
specified Club Med holidays.• Excess baggage charges.
• Laundry, gifts, excursions, boutique items, spa services, some
activities where there is a charge for materials e.g. arts and crafts, some sports, such as diving and golf balls for private usage. No refund or credit will be given for unused days resulting from non-use of transfers, meals or other services or from late arrival at or premature departure from a Club Med Resort except if such withdrawal is at the express request of the Club Med Resort operator and is for reasons other than the bad behavior of, or breach of the Club Med Resort rules by a guest.Price Changes
Prices for Club Med holidays are quoted in Australian dollars on the basis of exchange rates in effect at the time of publication. They are subject to revision and surcharge at any time prior to departure, without advance notice, at our discretion. Airfare or train cost increases will be applied as a surcharge. All monies received by us are deposited in bank accounts under our own name and we will be entitled to retain any interest earned.
Goods and Services Tax
Unless otherwise stated, prices stated in any brochure or price list for a Club Med holiday are inclusive of Australian goods and service tax (“GST”). If GST is payable on any supply under these terms and conditions, you must pay us the GST amount in addition to the consideration paid to us at the same time as you pay the consideration to us.
Itinerary and Schedule Changes
Although no changes are anticipated, itineraries contained in our brochures may vary from time to time and we reserve the right to withdraw, alter or modify published tours, itineraries, facilities and activities at anytime at our discretion without notice and without liability for any loss. Where possible, your travel agent will be advised of such changes and you should be asked if there are any amendments of which you should be aware prior to departure.
Responsibility
We will book and pay for (out of the monies paid by you) your Club Med holiday. All other services and inclusions on Club Med holidays other than your stay at the Club Med Resort (including, as appropriate, non-Club Med accommodations, sightseeing, excursions, transfers, air or other transportation and associated activities and facilities) are arranged by us or our representatives solely in the capacity of agent for the respective service suppliers. The service suppliers, and not us, have determined inclusions and control the provision of all services. Neither we, nor our representatives, accept any liability in contract or in tort for any loss from any cause whatsoever, (including negligence)arising in any relation to any of these services and inclusions and associated facilities and activities or other services provided by any of the service suppliers, nor for any loss caused by any other circumstances. Club Mediterranee (Australia) Pty Limited acting only as a wholesaler does not own, manage, control or operate any transportation vehicle, any hotel, Resort, cruise ship or restaurant or any service suppliers nor provide any services after
embarkation in Australia and/or arrival at the Club Med Resort and disclaims for itself and its agents and re presentatives, all responsibility or liability in contract or in tort of any nature whatsoever occurring during, arising out of, or relating to stays at the Club Med Resort.Bookings
Unless otherwise stated, all bookings and other arrangements made by us and our representatives as agents for the service suppliers are made on this basis:
1. That services need not be provided by the Club Med Resort or suppliers if they cannot be provided without breaching any relevant law;
2. That we reserve the right to withdraw, alter or otherwise modify tours, itineraries, specific programs, sports facilities or activities at any time without notice;
3. That you agree to be bound by the rules of Club Med governing stays at Club Med Resorts and the local regulations in force in the country where they are located and to comply with Club Med management’s lawful and reasonable instructions and directions and that we are entitled to refuse entry to and to immediately remove any guest from the Club Med Resort without refund or compensation for any serious breach of the rules, regulations, instructions and directions, non-payment, intoxication, disturbance or nuisance to
4. That a guest participating in the activities and/or using the facilities at the Club Med Resort is at the guest’s own risk and further acknowledges and assumes the additional risks when participating in sports and other similar activities intrinsically involving risk of physical injury greater than those encountered in daily life and the guest absolves us, and our representatives from any and all liability in contract or in tort for any loss from any cause whatsoever arising from such participation and/or use;
5. That the stay at the Club Med Resort and the services and inclusions on Club Med holidays will be governed by the laws of the place where the Club Med Resort is located and those services and inclusions are provided, and any legal action or any claim concerning any loss arising in respect of the same will be dealt with in the courts of that place.
Airlines and Other Carriers
Airlines and other carriers mentioned in our brochures do not, by endorsing Club Med holidays, represent themselves as having a contract or any other relationship with you or any guest. The passenger ticket in use by a carrier providing transport for a guest on a Club Med holiday will, when issued, form the sole contract between the guest and the carrier for that transportation. Our tours are organised in conjunction with airline schedule flights. Itineraries and timetables are provisional and subject to change without notice. We cannot accept responsibility for transport delays, changes or cancellations resulting from Acts of God, weather, traffic, airport conditions, strikes or other causes, nor liability for additional expenses or loss of vacation time incurred by members, resulting there from. We assume no responsibility or liability in the event
you miss your flight/ferry due to weather or traffic conditions, or late arrival of your connecting flight/ferry, or for any other reason beyond our control. If you utilise other transportation for connections to and from your flight, you should allow sufficient time to take into account delays or possible cancellations.Cruises on Club Med 2
Where your Club Med holiday includes a cruise on Club Med 2 cruise ship, additional terms applicable to that cruise are set out in a separate “Extract of Passenger Contract” leaflet, copies of which are available from us.
Force Majeure
A failure to comply or a delay in complying with these terms and conditions by Club Med or Club Mediterranee (Australia) Pty Limited which is caused by Acts of God, strikes, boycott or industrial action or dispute, action in compliance with any act, regulation, ordinance, by-law or permit or with any lawful direction, order or request of any responsible authority or court, or any other cause whatsoever reasonable beyond the control of Club Med or Club Mediterranee (Australia) Pty Limited does not give rise to any claim by you or cause Club Med or Club Mediterranee (Australia) Pty Limited to be in breach of these terms and conditions.
Timing Within Which to Submit Claims
Club Med expressly provides that no claims arising out, or relating to stays at Club Med Resorts shall be accepted after 60 days of the return date. Prior to this date Club Med will endeavor to amicably resolve any issues pertaining to a guest’s stay with a view to the most reasonable terms possible.
Interpretation and Law
In this documentation “scheduled departure” means, for a package holiday, the scheduled date of departure of that package tour or, for a stopover holiday, the scheduled date of arrival at a Club Med Resort, “loss” includes injury, illness, damage, accident, expense, delay, inconvenience or other claim whether direct, indirect, special, general or consequential, and “any other circumstances” include fire, flood, inclement weather, Acts of God or governments, negligence, transport delays, operating causes, failure of equipment and industrial action. This contract contains (not the accompanying brochure or guide) the parties entire understanding in relation to its subject matter and there are no conditions, warranties, promises, representations or obligations written or oral expressed or implied in relation to that subject matter other than those expressly stated or referred to in this document. Nothing in this document will be read to exclude, restrict or modify and of the provisions of the Trade Practices Act or any similar laws of any state or territory which, by law, cannot be excluded, restricted or modified. However to the extent that those laws permit liability for the breach of any condition or warranty to be limited by us or by any service suppliers, and that liability shall be limited to the party in breach either supplying the services again, or (at that party’s discretion) paying the cost of having those services supplied again, and that party in breach shall not b e liable in any other way for any loss arising from that breach. All other conditions and warranties which might otherwise be implied and which may be expressly excluded in respect of the service provided by us and by each of the service suppliers.
A Summary of your Club Med Insurance Benefits
• Personal liability - $277,500
• Luggage, personal effects, money and documents – $3,000
(excess $125 or 15% whichever is higher)• Cancellation, curtailment and delay – unlimited (excess $125
or 15% whichever is higher)• Additional benefits – $4,500 (excess $125 or 15% whichever
is higher)• Accidental death or disablement – $18,000
• Overseas medical expenses – $11,700 (excess $125)
Please note: Terms and Conditions are subject to change without notice.
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