Contact Us

Contact Us

BOOKINGS


BOOK ONLINE
Booking on our website is available 24 hours a day and offers a quick and easy way to book your holiday. Go directly to your Club Med Resort by using the 'Direct access to resort page' option at the top right of the homepage, or simply use enter your preferred holiday details into the booking system in the right-hand column of the website. Maintenance works may affect browsing temporarily and we apologise for any inconvenience this may cause.

BOOK BY PHONE ON 1300 855 052

Call centre opening times:
Monday-Wednesday: 9am - 6pm (until 7pm during daylight savings periods)
Thursday: 9am - 7pm
Friday: 9am - 6pm (until 7pm during daylight savings periods)
Saturday: 9am - 2pm
Sunday: Closed

SPECIAL OPENING HOURS:
Friday 18 April: Closed
Saturday 19 April: 9am – 2pm
Monday 21 April: Closed

TRAVEL AGENTS
For Travel Agents, looking to enquire or change booking(s)
Please call 1800 258 263.


CUSTOMER RELATIONS


Feedback
We value your feedback as to how we can improve your experience of Club Med. Please email us your comments at customerrelations.australia@clubmed.com, stating your name, membership number (if applicable), booking file number (if applicable), departure date, resort name, who you booked your Club Med holiday with, your feedback comments (250 word limit) and whether you expect a reply from us.

We will process your query as soon as possible, please note that no enquiries about availabilities or existing bookings will be processed using this email contact. These enquiries should only be made by contacting our call centre on 1300 855 052.

COMPLAINTS
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing to our Customer Relations Department:

Club Med
Customer Relations Department

GPO BOX 1632
SYDNEY NSW 2001

Please note the complaint must be received within 28 days of the completion of your holiday. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.

Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here, or in one of our brochures.

FAQs


HELP
Our FAQ section is designed to provide you with answers to our commonly asked questions, from information on your journey and the Club Med package, to changes in your booking, special requirements, booking online and the Great Members scheme. Please click here for more information.

CAREERS


BECOME A G.O® IN A CLUB MED RESORT
Visit our recruitment website: http://www.clubmedjobs.com.au/

JOURNALIST CONTACT


DEC PUBLIC RELATIONS
Sarah-Ann Brittain
Level 4, 10 Bond St, Sydney NSW 2000
T: 02 8014 5033
http://www. decpr.com.au /
...

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