Booking on our website is available 24 hours a day and offers a quick and easy way to book your holiday. Go directly to your Club Med Resort by using the 'Direct access to resort page' option at the top right of the homepage, or simply use enter your preferred holiday details into the booking system in the right-hand column of the website. Maintenance works may affect browsing temporarily and we apologise for any inconvenience this may cause.
BOOK BY PHONE ON 1800 258 263
Call centre opening times:
Monday-Friday: 8am - 6pm
Until 7pm on Thursday
Saturday: 9am - 2pm
For Travel Agents, looking to enquire or change booking(s)
Please call 1800 258 263.
We value your feedback as to how we can improve your experience of Club Med. Please email us your comments at email@example.com, stating your name, membership number (if applicable), booking file number (if applicable), departure date, resort name, who you booked your Club Med holiday with, your feedback comments (250 word limit) and whether you expect a reply from us.
We will process your query as soon as possible, please note that no enquiries about availabilities or existing bookings will be processed using this email contact. These enquiries should only be made by contacting our call centre on 1800 258 263.
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing to our Customer Relations Department:
Customer Relations Department
GPO BOX 1632
SYDNEY NSW 2001
Please note the complaint must be received within 28 days of the completion of your holiday. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.
Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here, or in one of our brochures.
Travel Insurance Claims
Please see the link below for a brochure outlining your travel insurance policy with Club Med:
To submit a claim, please use the below form:
To contact Marsh Travel Insurance or for general travel insurance enquiries, please contact:
Our FAQ section is designed to provide you with answers to our commonly asked questions, from information on your journey and the Club Med package, to changes in your booking, special requirements, booking online and the Great Members scheme. Please click here for more information.
BECOME A G.O® IN A CLUB MED RESORT
Visit our recruitment website: http://www.clubmedjobs.com.au/
DEC PUBLIC RELATIONS
Level 4, 10 Bond St, Sydney NSW 2000
T: 02 8014 5033
http://www. decpr.com.au /