F.A.Q

Club Med Great Members

  • I had my first Club Med holiday last March, when will I be receiving my Club Med Great Members card?

    Your Club Med Great Members card will be sent out early next year if your status changes. However, you are already part of the Club Med Great Members program and you can start to build up your status. You will be recognised by your G.M. number during your next stay in a resort or when you visit a participating travel agency or contact our friendly call centre. Remember to give your Great Members number. You can also follow your status and all the details of the Club Med Great Members program and the benefits it offers on your personal space on the website www.clubmed.com.au

  • I did not receive my Club Med Great Members card at the start of the year. What should I do?

    Contact your Club Med travel adviser for more information or visit www.clubmed.com.au and go to your personal space "My Club Med" to see if you have a status and track its progress.

  • I received 2 Club Med Great Members cards with 2 different numbers. What should I do?

    If you have received 2 different cards, contact your local Club Med travel agent or the call centre to ask them to merge your 2 numbers to retain only one. The statuses of your 2 cards will be merged.

  • My card has been stolen/lost. What should I do?

    Do not worry, you will be identified thanks to your Great Members number and will be recognised with your status during your next holiday, and naturally you keep everything you have already accumulated. You will receive your new card with your new status the following year.

  • I wish to receive a second card for a member of my household.

    Your Great Members number is the key to accessing your status and the advantages arising from it. All the members of your household enjoy the same status and enjoy the same benefits. It is not therefore necessary to have several cards to enjoy the benefits.

  • How do I change my details?

    You can change your contact information (address and telephone numbers) directly online, on www.clubmed.com.au in your personal space. You can also ask your Club Med travel agent or the Call Centre to carry out the necessary arrangements.

  • There is a spelling mistake in my name. What should I do?

    If you find an error on your Club Med Great Members card or if you have changed your name, you can update your contact information on www.clubmed.com.au in your personal space (go to "My Profile"). You can also ask your Club Med travel agent or the Call Centre to carry out the necessary arrangements.

  • I cannot remember the password for my personal space

    Go to the registration page and click the Password forgotten tab, you will receive your password by e-mail.

  • How can I get a handbook detailing the Club Med Great Members programme?

    You can find all the information on www.clubmed.com.au in your personal space (go to "Club Med Great Members").

  • How do I know in detail the benefits to which my Great Members Club Med entitles me?

    You can find all the information on www.clubmed.com.au in your personal space (go to "Club Med Great Members").

  • When the programme starts up, how is my status calculated?

    Your status has been calculated on the basis of holidays enjoyed by all the members of your household over the past 3 years.

  • How long do I have to wait before a holiday is credited?

    The month after your return from your holiday, it wil be credited to your status. On your personal space, your status is updated on the 1st of each month. Your status will be updated monthly as from the day after you return from holiday.

  • When is my status updated?

    At the start of the year, you will receive your card (if your status as changed) and your status for a period of 1 year. If during the year you visit Club Med and this means that you move up to a higher status, you will enjoy the benefits of this status but will not receive your new card until the following year. Your status is therefore updated monthly, and you can see the change on your personal space on the 1st of each month. Under no circumstances can you drop down a status during the year. If your status changes during the year it can only be to move up.

  • I have Turquoise status, but it has been over a year since I last travelled. Will I continue to receive my card for another 3 years?

    Your Turquoise status is calculated over the 3 previous years. At this stage, Club Med do not send cards to Turquoise Members, however you will be recognised as a Turquoise Great Member in our reservation system and at the resort. Any new holidays you have will extend your membership of the program for a further 3 years.

  • My status has not changed since my last visit, I think it probably hasn't been taken into account. What should I do?

    You can contact your Club Med travel agent or the Call Centre or consult your personal space at My Club Med to see if your status has changed. If it hasn't, please send a letter to the Members Relations service setting out the details of the missing holiday. You can also email us at greatmembers.au@clubmed.com. And always remember to give your GM number when making a reservation.

  • How can I be sure that all the holidays taken by members of my household automatically credited?

    Simply give your card or GM number when you make a booking and when you register for your holiday. For greater security, you can contact your Club Med travel agent or the Call Centre or consult your personal space at My Club Med to check that your status has been modified.

  • Can my children become members of the Club Med Great Members programme?

    Your Club Med Great Members covers all of the members of your household. All children who are members of your household are therefore also covered by the program. When they travel with you, they increase your status and are entitled to the same advantages.

  • My spouse also has Club Med Great Members status, how can we merge them together?

    If your spouse and you have 2 separate accounts and you want to retain one, please contact your Club Med agency or the Call centre, and they will take the steps necessary for merging your 2 accounts so that you just retain one of them. Your new status of course will benefit from the accumulation of the 2 accounts that were previously separated.

  • My family situation has changed and I would like to change my status as a result, what should I do?

    If you want to merge 2 Great Members numbers or create a new additional number, please send a letter to the Members Relations service giving details of the various Great Members numbers and the number which you would like to retain. You can also email us at greatmembers.au@clubmed.com. Club Mws will take all the necessary measures.

  • I'm travelling with friends. Can I benefit from their holidays to add to my own status?

    Your status is calculated on the basis of your household and you therefore cannot benefit from friends' holidays. Your friends will have their own statuses and their own G.M number.

  • How can I join the Club Med Great Members programme?

    Membership of the Club Med Great Members program is automatic as soon as you take your first holiday for Direct clients and clients fro participating travel agencies. Once you enter the program, you will receive an e-mail or letter informing you of this and setting out your Great Members status (if those information were provided to Club Med).

  • Is the Club Med Great Members programme restricted to certain countries?

    The Club Med Great Members program is international and accessible in all the countries where Club Med is present. While it is being set up, some countries may benefit from the program before others. If in doubt, check with your Club Med representative. Any purchases made in another commercial country will of course be added to your status.

  • How long is my status valid?

    Your status is valid for one year. At the start of every year, you will receive your card with details of your status valid until 31 December of that same year if your status has changed. However, if your holidays during the year enable you to move up to a higher status, you can benefit from this in the course of the same year. Note that if you keep the same status one year to another, your card will still be valid.

  • Are promotional holidays also taken into account for my status?

    All expenditure incurred upon booking is taken into account for calculating your status, whatever the amount - as well as room upgrades at the resort. Other additional servcies paid at the resort will not be taken into acocunt.

  • I did not give my Great Members number when I booked. What should I do to make sure it will be taken into account in my status?

    As soon as you have a Great Members number, all of your holidays and those taken by members of your household are credited to the same number towards your status. If in doubt, do not hesitate to check on your last sale slip that the G.M number is the same as the one on your card. Otherwise you can ask for confirmation from your Club Med travel advisor or follow the changes to your status on your personal "My Club Med" section on the website www.clubmed.com.au.

  • How can I change my Club Med Great Members status?

    Your status is calculated according to 2 criteria: the number of days and the amount spent at Club Med by all the members of your household over 3 years. Depending on these 2 criteria, you will acquire one of the 3 program statuses, Club Med Great Members Turquoise, Club Med Great Members Silver or Club Med Great Members Gold. You will become Turquoise from your first stay (not available for clients of non-participating travel agencies). If you and the members of your household have spent more than $12,000 or have spent at least 40 days at Club Med in 3 years, you will rise to Silver status If you and the members of your household have spent more than $32,000 or have spent at least 100 days at Club Med in 3 years, you will rise to Gold status

  • How do I enjoy the benefits that my status entitles me to?

    Once your status entitles you to exclusive benefits, you are informed and you benefit from them automatically. When in doubt, present your Club Med Great Members card with your status or indicate your G.M number to be sure. For details on how to benefit from each advantage, ask your vendor.

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