At Club Med, the health and safety of our staff (G.Os & G.Es), and guests (G.Ms) are our priority. As the Covid-19 outbreak continues to develop, our Asia resort teams have stepped up hygiene and safety measures in line with guidelines issued by the World Health Organisation (WHO). While there are no affected cases in any Club Med resort or offices, our teams remain cautious and continue to adhere to strict hygiene precautions.

As a precautionary measure and in line with national epidemic prevention and control, Club Med has temporarily closed its resorts in China with the exception of Club Med Sanya since February 8, 2020 and will announce a re-opening date once health and local authorities determine it is advisable. Our mountain/ski resorts in Beidahu and Yabuli will close for the rest of the winter season and reopen in November 2020.

All other Club Med resorts, remain open and operate with additional and strict safety precautions including the following:

• Scaling up temperature checks of all guests upon arrival, during lunch and dinner daily
• Daily staff body temperature check before and after work
• Significantly increasing cleaning and sanitization of public areas
• Usage of gel sanitizers across the resort
• Face masks are worn by all kid’s club, food & beverage and housekeeping staff

• All HVAC running in fresh air mode, ensuring constant airflow in our rooms and public spaces

Given the evolving situation, many countries have started imposing travel restrictions on arrivals from China mainland and/or having spent time in China mainland over the past 14 days (duration may vary from country to country). If you have a trip planned in one of our resorts and have spent time in China recently, please check the respective country’s travel restrictions to avoid being denied entry into the country.

Club Med continues to be vigilant to ensure guests’ well-being is priority. We understand that travelling during this period can be stressful and wish to assure you that we are doing our best to provide a hassle-free vacation for you and your loved ones. Club Med guests to contact 1800 258 263 - Mon-Sat: 9am - 7pm closed on Sunday should they have any enquiries.