Safe Together by Club Med

Your guests’ safety is our highest priority. Certified by ECOLAB, we have implemented the highest health & hygiene protocols to ensure total peace of mind during guests’ stay. With our Safe Together program, groups can meet and relax within our highly clean properties without compromising on quality experience, giving added reassurance.

We are working alongside local authorities, certifying our processes, and training our team in accordance with global health guidelines so that you can focus on creating memorable experiences for your clients.

Safe Together - The Club Med Hygiene & Safety Measures

Safe Together with Ecolab*

Safe Together program was developed with the support of Ecolab, a global leader in water, hygiene and energy technologies and services. Our staff are trained on disinfecting procedures by Ecolab to reassure guests. In addition, all disinfecting agents and hand sanitisers around the resort are provided by Ecolab.

*Resorts without Ecolab certification include Anji and Golden Coast

CCIC Certification

Across our Greater China resorts, we are working with CCIC to certify hygiene and safety processes using CCIC’s COVID-19 Epidemic Prevention Manual, which covers public hygiene and food safety procedures in-resort.

Covid Safe Travel Protocols

As a member of the Council of Australian Tour Operators (CATO), Club Med assures its compliance to the World Tourism & Travel Council (WTTC) global Safe Travel protocols.

"WTTC's global Safe Travels protocols were developed to optimise sector-wide recovery efforts by rebuilding confidence among travellers and ensuring a coordinated approach of the global Travel & Tourism public and private sectors."

Build Your Own Bubble

When you choose an all-inclusive resort, you never have to worry about navigating through highly dense cities to dine or explore. With self-sufficient resort facilities and in-resort activities within the low-density property, Club Med lets you and your guests relax within our highly clean compounds, giving you that added reassurance.

The highest cleanliness standards for the entire stay

Arrival & Reception​

  • Safe distancing from the moment you board the shuttle bus​
  • Sanitisation of shuttle buses after every trip​
  • Temperature checks and mandatory health and travel declarations upon arrival​
  • Masks worn by all staff throughout their shift for added protection​
  • We have adjusted the departure and arrival times to reduce crossings between our customers and thus allow more time to disinfect the rooms.​
  • Safe floor markings in reception area ​

Safe Public Areas​

  • Increased frequency of sanitisation of all common areas, including toilets and high touch points such as handrails, elevator panels and buttons hourly​
  • Hand sanitisers made available for guests’ use throughout the resort​
  • Dedicated signages and floor markings to remind guests on safety precautions and safe distancing measures​
  • Dedicated areas available for privatisation (privatisation of restaurants, bars, outside areas)

Safety in Your Room​

  • Thorough cleaning and sanitisation of all Guest Rooms after each check-out​
  • Deep sanitisation of frequently touched areas such as light switches, door knobs, and in-room food utensils​
  • All air-conditioning running in fresh air mode for constant airflow​
  • Contactless payments and room access

Dining Safe​

  • Self-service counters to be replaced with individually portioned dishes and staff service^​
  • More outdoor seating for better ventilation​
  • Enhanced hygiene measures for food and beverage handling, certified by local food authority bodies​
  • Option to privatise our speciality restaurant for your groups private use*​
  • Pre bookings of an area in the main restaurant

Safe Activities​

  • Safe distancing measures in place during activities such as yoga and zumba, and across activity facilities such as between deck chairs, dining tables, conference rooms, private cocktail receptions and gala dinners​
  • More outdoor activities and reduced maximum capacity on group activities​
  • Hourly sanitisation of cardio equipment​
  • Fitness mats, games and circus equipment, and spas are sanitised after each use​
  • Possibility to arrange private group sport lessons, and exclusive team building activities

Entertainment Reassured​

  • Safe distancing between seats at theatres​
  • Sanitisation of all theatre and entertainment facilities after each use​
  • More outdoor Entertainment shows​

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Meet in Safety​

  • Coffee Breaks: served with disposable equipment & individually portioned snacks​
  • All equipment, furniture, touch points, carpets and floors disinfected and cleaned regularly​
  • Spaced out Meeting areas​
  • Circulation of fresh air via air conditioner​
  • Spacious outdoor areas for workshops​
  • Gel dispensers at all entrance points and within room​
  • Individual sealed water bottles​
  • Individual unopened Meeting packs

What we are doing behind the scenes​

  • Staff are trained on precautionary and cleaning measures based on WHO guidelines with the support of Ecolab​
  • Masks are worn by all staff, with temperature checks conducted twice during shifts​
  • Staff meetings are moved outdoors, with safe distancing measures in the back-office​
  • Emergency response and disinfection protocols are in place to deal with any suspected COVID-19 cases​
  • We have a hygiene and safety department dedicated to coordination of corporate hygiene and safety, and are in frequent contact with local authorities to monitor the local and global situation​
  • Staff who have recently travelled from high risk countries will undergo quarantine, if required by local government regulations​
  • All measures will be constantly evolving depending on local government requirements​
  • Doctor or nurse available 7 days a week​
  • Possibility to perform antigenic and PCR tests if needed for the return in all our Resorts (either directly on site or in a nearby laboratory, cost at your expense)