Peace of Mind Policy

Book and travel with peace of mind

Club Med is committed to providing flexibility with your future travel plans

We understand in the current context, travel plans can change. That is why we are committed to providing you flexibility for your next trip, whether it's a new booking or an existing booking.

Your Club Med holiday now comes with complete Peace of Mind. You have the opportunity to change your travel plans up to 30 days before your departure date with different options listed below.

For more details about the Peace of Mind Policy, click here.

UP TO 30 DAYS BEFORE YOUR DEPARTURE DATE, You will be able to choose between the following options:

New bookings made from 10th June 2020Secure your holiday with a low deposit of $200pp knowing the following options are available up to 30 days before your departure
Option 1: Keep your bookingPay the final balance and prepare to travel
Enjoy your holiday with Club Med! 
Have a look at our Safe Together program before your departure to learn more about the hygiene and security measures in our resorts.
Option 2: Modify your bookingIf your booking is affected by the Australian or New Zealand Government Outbound/Inbound International Travel Restrictions, Club Med offers one free change of travel date/destination without any amendment or cancellation charges, subject to the following terms:

Bookings with travel dates up until 31st October 2021
a) Club Med offers one free date change. New travel date must be completed by 31 October 2022

Bookings with travel dates between 1st Nov 2021 - 30th April 2022
a) Amended travel journey must be completed by the following dates:
by 31 December 2022 for travel to Club Med beach and countryside resorts 
by 30 April 2023 for travel to Club Med Snow/Mountain resorts within the Ski season
b) Any additional costs for any applicable airline/other transportation/services charges relating to the travel date/destination change shall be payable by the guest.
c) If the amended booking is of lesser value from the original booking, the difference in pricing shall be refunded to the guest only in the form of credits to be used within one year of the amended departure date. If the amended booking is of a greater value from the original booking, the guest will be required to pay for the new price and any other pricing variances due.
After you have exercised the one free change, please note that the Club Med Standard Booking Terms & Conditions shall apply to any further changes.
If your booking continues to be affected by the Australian Government Outbound International Travel Ban, we will update our policy and advise you accordingly.
If your booking is not affected by the Australian Government Outbound/Inbound International Travel Restrictions and you decide to cancel or modify your booking, cancellation or amendment fees apply as per Club Med standard terms and conditions.
What to do next?
If you have a booking which is due to departure in 30 days or more and you wish to modify your destination or departure date, you can:
Call us on 1800 258 263 (Monday to Friday 9am to 7pm AEDT)
Use our online Booking Modification Form to request a modification of your booking.
If you are a Travel Agent : You can contact our contact centre or fill the Travel Agents Modification Form to amend your clients bookings and access to our flexible options.
Option 3: Postpone your tripIf your booking is affected by the Australian or New Zealand Government Outbound/Inbound International Travel Restrictions, you can postpone and hold the payment securely as a Future Travel Credit (“FTC”) without any amendment or cancellation charges subject to the following terms:

Bookings with travel dates up until 31st October 2021
a) The credit is valid for travel by the 31 October 2022 for all Club Med resorts.

Bookings with travel dates between 1st Nov 2021 - 30th April 2022 
a) The credit is valid for travel by the following dates:
by 31 December 2022 for Club Med beach and countryside resorts
by 30 April 2023 for travel to Club Med Snow/Mountain resorts within the Ski season 
b) FTC for transportation and other services are subject to policies of the service providers and shall be based on the amount retained by us or refunded to us from the service providers.
c) FTC is non-refundable, non-transferable and cannot be exchanged for cash.
d) FTC must be used for an amended travel journey in accordance with Option 2 above and before the validity date indicated in the letter, otherwise it is a 100% forfeit.
e) Any cancellation of FTC before the validity date shall be treated as a cancellation of booking as per the original booking amendment date and the Club Med Standard Booking Terms and Conditions shall apply.
If your booking continues to be affected by the Australian Government Outbound International Travel Ban, we will update our policy and advise you accordingly.
If your booking is not affected by the Australian Government Outbound/Inbound International Travel Restrictions and you decide to cancel or modify your booking, cancellation or amendment fees apply as per Club Med standard terms and conditions.
What to do next?
If you have a booking which is due to departure in 30 days or more and you wish to postpone your trip and receive a FTC, you can:
Call us on 1800 258 263 (Monday to Friday 9am to 7pm AEDT)
Use our online Credit Request Form to request to cancel your stay and get a credit for amounts already paid to Club Med.
If you are a Travel Agent : You can contact our contact centre or fill the Travel Agents Credit Request Form to amend your clients bookings and access to our flexible options.
Option 4: Cancel your bookingIf your booking is affected by the Australian or New Zealand Government Outbound/Inbound International Travel Restrictions, Club Med offers you the possibility to cancel your trip according to the following terms:
a) The $200 per person Club Med deposit will be refunded.
b) If you have booked an Air Package, airline terms and conditions including any handling and/or penalty fees will apply separately.
If your booking is not affected by the Australian or New Zealand Government Outbound/Inbound International Travel Restrictions and you decide to cancel or modify your booking, cancellation or amendment fees apply as per Club Med standard terms and conditions.
Airlines policiesWhile Club Med will work with your nominated airline to make any arrangements as part of your Land + Air package; you can view the most up-to-date airline polices & terms and conditions below.
Jetstar
Qantas
Singapore Airlines & Silk Air
Cathay Pacific
Garuda
ANA
Thai Airways
EVA Air
Malaysia Airlines
JAL
Virgin Australia
Air Mauritius
Emirates
Qatar Airways
Malindo Air
What to do next?
Now that you are aware of the options regarding your future travel with Club Med, you can :
Book your next holiday online following this link.
Call us on 1800 258 263 (Monday to Friday 9am to 7pm AEDT)
If you already hold a booking and you want to know what are your options regarding this one: please check the "Existing Bookings" section above.

WITHIN 30 DAYS OF YOUR DEPARTURE DATE 100% cancellation fee applies when cancelling or amending your booking.

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Peace of Mind Policy

UP TO 30 DAYS BEFORE YOUR DEPARTURE DATE, You will be able to choose between the following options:

Option 1: Keep your bookingSee more

Option 2: Modify your bookingSee more

Option 3: Postpone your tripSee more

Option 4: Cancel your bookingSee more

Airlines policiesSee more

WITHIN 30 DAYS OF YOUR DEPARTURE DATE 100% cancellation fee applies when cancelling or amending your booking.

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