Safe Together program was developed with the support of Ecolab, a global leader in water, hygiene and energy technologies and services. Our staff are trained on disinfecting procedures by Ecolab to reassure guests. In addition, all disinfecting agents and hand sanitisers around the resort are provided by Ecolab.
*Resorts without Ecolab certification include Anji and Golden Coast
Across our Greater China resorts, we are working with CCIC to certify hygiene and safety processes using CCIC’s COVID-19 Epidemic Prevention Manual, which covers public hygiene and food safety procedures in-resort.
^Self-service has resumed in our China resorts
Staff are trained on precautionary and cleaning measures based on WHO guidelines with the support of Ecolab
Masks are worn by all staff, with temperature checks conducted twice during shifts
Staff meetings are moved outdoors, with safe distancing measures in the back-office
Emergency response and disinfection protocols are in place to deal with any suspected COVID-19 cases
We have a hygiene and safety department dedicated to coordination of corporate hygiene and safety, and are in frequent contact with local authorities to monitor the local and global situation
Staff who have recently travelled from high risk countries will undergo quarantine, if required by local government regulations