Frequently Asked Questions

If your booking is affected by the Australian Government Outbound/Inbound International Travel Restrictions, Club Med offers one free change of travel date/ destination without any amendment or cancellation charges, subject to specific terms. Conditions apply: check our Peace of Mind booking policy for more details.

Any additional costs for any applicable airline/other transportation/services charges relating to the travel date/destination change shall be payable by the guest.

If the amended booking is of lesser value from the original booking, the difference in pricing shall be refunded to you in the form of a future travel credit only, to be used within one year of the amended departure date.

After you have exercised the one free change, please note that the Club Med Standard Booking Terms & Conditions shall apply to any further changes.

If your booking was made after 10th June 2020 and is affected by the Australian Government Outbound/Inbound International Travel Restrictions, Club Med offers you the possibility to cancel your trip according to the following terms:

a) The $200 per person Club Med deposit will be refunded.
b) If you have booked an Air Package, airline terms and conditions including any handling and/or penalty fees will apply separately.

If your booking is not affected by the Australian or New Zealand Government Outbound/Inbound International Travel Restrictions and you decide to cancel or modify your booking, cancellation or amendment fees apply as per Club Med standard terms and conditions.

If your booking was made before 9th June 2020, regardless of whether you had made a booking amendment before or after 9 June 2020, cancellation fees will apply as per the original booking details in accordance with the Club Med Standard Booking Terms and Conditions.

If you booked your stay with a travel agency, you need to contact your travel agent. The travel agent will then contact Club Med on your behalf.

You can fill the Travel Agents Credit Request Form to request a Future Travel Credit or the Travel Agents Modification Form to postpone a booking. Once we receive your request, our call centre will make the amendment by travel date order and contact you once complete.

You can also contact our call centre on:

• AUS agents: 1800 258 263 (Monday-Friday: 9am-6pm) email : sales@clubmedau.com
• NZ agents: 0800 258 263 (Monday-Friday: 11am-8pm) email : Enquiries@clubmednz.com

For flights, fees / credits / refunds will apply according to the carrier's policy.

In the current context we understand that travel plans can change. Club Med is committed to providing you flexibility and safety in your future travels with us. This is why we have developed a health and safety programme and a flexible booking policy to ensure your serenity and safety when booking your next holiday or during your stay at our resort.

Discover more about our Peace of Mind Booking Policy >

Have a look at our Health & Safety measures in our resorts >

If your new booking is impacted by new travel restrictions, we will directly contact you to advise you on the travel options. You can consider by either rebooking dates free of charge or issue a Future Travel Credit (FTC).

Your safety and enjoyment is our priority. We are working alongside local authorities, certifying our processes, and training our team in accordance with global health guidelines so that you can focus on creating memorable experiences with you and your loved ones.

With large open-air spaces and wide outdoor environments, our resorts have all the natural space you need for safe distancing and air ventilation without any constraints. When you choose an all-inclusive resort, you never have to worry about navigating through highly dense cities to dine or explore. With self-sufficient resort facilities and in-resort activities within the ‘Club Med Cocoon’, Club Med holidays let you relax within our highly clean compounds, giving you that added reassurance.

Discover more about the Safe Together Program and its applications in our resorts >

If your trip has been impacted by the current situation or if you chose to modify your travel plans you may have receive a Future Travel Credit (FTC).

A Future Travel Credit (FTC) is valid as follows and travel must be completed by the following dates:

• By 31 December 2021 for travel to Club Med Beach & Countryside resorts
• By 30 April 2022 for travel to Club Med Snow / Mountain resorts within the ski season

FTC is subject to the following terms :

• FTC for transportation and other services are subject to policies of the service providers and shall be based on the amount retained by us or refunded to us from the service providers.
• FTC is non-refundable, non-transferable and cannot be exchanged for cash.
• FTC must be used for an amended travel journey in accordance with Option 2 above and before the validity date indicated in the letter, otherwise it is a 100% forfeit.
• Any cancellation of FTC before the validity date shall be treated as a cancellation of booking as per the original booking details and the Club Med Standard Booking Terms and Conditions shall apply.

Club Med offers one free change of travel date/ destination without any amendment or cancellation charges. After you have exercised the one free change, please note that the Club Med Standard Booking Terms & Conditions shall apply to any further changes.

If you hold a Future Travel Credit (FTC) and you wish to use it for a new travel, you can:
• Call us on 1800 258 263 (Monday to Friday 9am to 6pm AEDT)
• Use our online Booking Modification Form to request a modification of your booking.

If you are a Travel Agent: You must contact our contact centre to amend your clients bookings and access to our flexible options.

Sales for 2021 are open for sun and snow destinations. At the moment you can book for travel dates from November 2020 to October 2021.

Have a look at our current offers for 2021 >

If you contract covid-19 (or you are showing covid-like symptoms) and can demonstrate a positive or negative test by the Australian State Government within 30 days to departure, you will be entitled to the following options:

One free date change. New travel date must be as follows:*

• by 31 December 2022 for travel to Club Med beach and countryside resorts
• by 30 April 2023 for travel to Club Med Snow/Mountain resorts within the Ski season

Issued a Future Travel Credit (to the value of your land portion of your Club Med Holiday) which will be valid for travel by the following dates:*

• by 31 December 2022 for Club Med beach and countryside resorts
• by 30 April 2023 for travel to Club Med Snow/Mountain resorts within the Ski season

If you choose to cancel, 100% cancellation fees apply on Club Med land, transfers and services for any cancellation or amendment. Flights cancellation fee apply as per your chosen airline’s policy.
If you have other health related reasons why you can’t travel, you should consult your doctor and refer to your travel insurance.

*Airline terms and conditions will apply as per your chosen airline.

We are obviously doing everything in our power to avoid this kind of situation. However, for your safety, each Resort will have defined a clear procedure in case of suspected Covid-19 symptoms. The Resort has the contacts of the various local organisations (such as the health authorities to contact, the hospital, the laboratory, the nearest isolation facilities). Every GM, GO or GE feeling sick with symptoms such as fever, flu, coughing or breathing problems will have an immediate consultation with a doctor for diagnosis. We will then follow the advice of the doctor/health authorities and if necessary, isolate suspected cases according to our protocol. An external cleaning company will also be called to disinfect all the rooms and spaces concerned.