Frequently Asked Questions

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How can I modify my booking?
If your booking is affected by the Australian Government Outbound/Inbound International Travel Restrictions, Club Med offers one free change of travel date/ destination without any amendment or cancellation charges, subject to specific terms. Conditions apply: check our Peace of Mind booking policy for more details.
Any additional costs for any applicable airline/other transportation/services charges relating to the travel date/destination change shall be payable by the guest.
If the amended booking is of lesser value from the original booking, the difference in pricing shall be refunded to you in the form of a future travel credit only, to be used within one year of the amended departure date.
After you have exercised the one free change, please note that the Club Med Standard Booking Terms & Conditions shall apply to any further changes.
How can I cancel my booking?
If your booking was made after 10th June 2020 and is affected by the Australian Government Outbound/Inbound International Travel Restrictions, Club Med offers you the possibility to cancel your trip according to the following terms:
a) The $200 per person Club Med deposit will be refunded.
b) If you have booked an Air Package, airline terms and conditions including any handling and/or penalty fees will apply separately.
If your booking is not affected by the Australian or New Zealand Government Outbound/Inbound International Travel Restrictions and you decide to cancel or modify your booking, cancellation or amendment fees apply as per Club Med standard terms and conditions.
If your booking was made before 9th June 2020, regardless of whether you had made a booking amendment before or after 9 June 2020, cancellation fees will apply as per the original booking details in accordance with the Club Med Standard Booking Terms and Conditions.
I have booked my stay with a travel agency, how do I cancel or revise my booking?
If you booked your stay with a travel agency, you need to contact your travel agent. The travel agent will then contact Club Med on your behalf.
I am a travel agent, how do I postpone or cancel a booking for my client?
You can fill the Travel Agents Credit Request Form to request a Future Travel Credit or the Travel Agents Modification Form to postpone a booking. Once we receive your request, our call centre will make the amendment by travel date order and contact you once complete.
You can also contact our call centre on:
AUS agents: 1800 258 263 (Monday-Friday: 9am-6pm) email : sales@clubmedau.com
NZ agents: 0800 258 263 (Monday-Friday: 11am-8pm) email : Enquiries@clubmednz.com
I have flights booked with Club Med. What will happen with the flights if I cancel/postpone my trip with Club Med?
For flights, fees / credits / refunds will apply according to the carrier's policy.
I would like to book a stay at Club Med, but I am hesitant to book because of the current situation.
In the current context we understand that travel plans can change. Club Med is committed to providing you flexibility and safety in your future travels with us. This is why we have developed a health and safety programme and a flexible booking policy to ensure your serenity and safety when booking your next holiday or during your stay at our resort.
Discover more about our Peace of Mind Booking Policy >
Have a look at our Health & Safety measures in our resorts >
What will happen to my revised booking if I can’t access the new destination due to travel restrictions when it’s time to travel?
If your new booking is impacted by new travel restrictions, we will directly contact you to advise you on the travel options. You can consider by either rebooking dates free of charge or issue a Future Travel Credit (FTC).
Will my experience at Club Med be different because of the current situation?
Your safety and enjoyment is our priority. We are working alongside local authorities, certifying our processes, and training our team in accordance with global health guidelines so that you can focus on creating memorable experiences with you and your loved ones.
With large open-air spaces and wide outdoor environments, our resorts have all the natural space you need for safe distancing and air ventilation without any constraints. When you choose an all-inclusive resort, you never have to worry about navigating through highly dense cities to dine or explore. With self-sufficient resort facilities and in-resort activities within the ‘Club Med Cocoon’, Club Med holidays let you relax within our highly clean compounds, giving you that added reassurance.
Discover more about the Safe Together Program and its applications in our resorts >
I already have a Future Travel Credit, what are my options? 
If your trip has been impacted by the current situation or if you chose to modify your travel plans you may have receive a Future Travel Credit (FTC).
A Future Travel Credit (FTC) is valid as follows and travel must be completed by the following dates:
By 31 December 2021 for travel to Club Med Beach & Countryside resorts
By 30 April 2022 for travel to Club Med Snow / Mountain resorts within the ski season
FTC is subject to the following terms :
FTC for transportation and other services are subject to policies of the service providers and shall be based on the amount retained by us or refunded to us from the service providers.
FTC is non-refundable, non-transferable and cannot be exchanged for cash.
FTC must be used for an amended travel journey in accordance with Option 2 above and before the validity date indicated in the letter, otherwise it is a 100% forfeit.
Any cancellation of FTC before the validity date shall be treated as a cancellation of booking as per the original booking details and the Club Med Standard Booking Terms and Conditions shall apply.
Can I change dates or destination after I rebook using my FTC?
Club Med offers one free change of travel date/ destination without any amendment or cancellation charges. After you have exercised the one free change, please note that the Club Med Standard Booking Terms & Conditions shall apply to any further changes.
I would like to use my FTC for a future travel, how can I book?
If you hold a Future Travel Credit (FTC) and you wish to use it for a new travel, you can:
• Call us on 1800 258 263 (Monday to Friday 9am to 6pm AEDT)
• Use our online Booking Modification Form to request a modification of your booking.
If you are a Travel Agent: You must contact our contact centre to amend your clients bookings and access to our flexible options.
Are booking dates available for 2021 holidays?
Sales for 2021 are open for sun and snow destinations. At the moment you can book for travel dates from November 2020 to October 2021.
Have a look at our current offers for 2021 >
What happens with my booking if I show covid-like symptoms within 30 days of travel?
If you contract covid-19 (or you are showing covid-like symptoms) and can demonstrate a positive or negative test by the Australian State Government within 30 days to departure, you will be entitled to the following options:
One free date change. New travel date must be as follows:*
by 31 December 2022 for travel to Club Med beach and countryside resorts
by 30 April 2023 for travel to Club Med Snow/Mountain resorts within the Ski season
Issued a Future Travel Credit (to the value of your land portion of your Club Med Holiday) which will be valid for travel by the following dates:*
by 31 December 2022 for Club Med beach and countryside resorts
by 30 April 2023 for travel to Club Med Snow/Mountain resorts within the Ski season
If you choose to cancel, 100% cancellation fees apply on Club Med land, transfers and services for any cancellation or amendment. Flights cancellation fee apply as per your chosen airline’s policy.
If you have other health related reasons why you can’t travel, you should consult your doctor and refer to your travel insurance.
*Airline terms and conditions will apply as per your chosen airline.
What happens if I show signs of covid-19 during my stay?
We are obviously doing everything in our power to avoid this kind of situation. However, for your safety, each Resort will have defined a clear procedure in case of suspected Covid-19 symptoms. The Resort has the contacts of the various local organisations (such as the health authorities to contact, the hospital, the laboratory, the nearest isolation facilities). Every GM, GO or GE feeling sick with symptoms such as fever, flu, coughing or breathing problems will have an immediate consultation with a doctor for diagnosis. We will then follow the advice of the doctor/health authorities and if necessary, isolate suspected cases according to our protocol. An external cleaning company will also be called to disinfect all the rooms and spaces concerned.

What does the Club Med "All inclusive" formula include?

✔️ Drinks and Snacks Included: The drinks of your choice throughout the day and into the evening*! Water, fruit juice, fizzy drinks, coffee, tea, chocolate, beer, wines, aperitifs, cocktails, rum, whisky, gin... both local and international brands. There is an extra charge for the Champagne and VSOP spirits.

As many snacks as you want for hungry moments ! Gastronomic meeting points for enjoying the activities of the resort at your own pace: late breakfast, late lunch, afternoon snack, nibbles in the discotheque... Club Med Snacking includes different sweet and savoury snacks such as: salads, fruit, dairy products, cookies, pizzas, hamburgers, hot dogs, savoury flans, nachos, tapas...

✔️ All your meals during your stay, in one of our restaurants: sumptuous buffets, creative chefs, culinary variety, the Club Med table is an event in itself each day. At all meals, 3 types of menu are proposed: a discovery menu, a fitness menu and a universal menu.

✔️ A multitude of sports: taught at 3 levels, depending on the resorts, by dedicated and qualified G.O, on land, on sea, in the air or under the water, Club Med is one of the biggest sports schools in the world. At your own pace, choose between free access, beginner courses, discovery or advanced courses in one of our 50 sporting disciplines. For the ski resorts, lessons and a 6-day ski lift pass.

✔️ Childcare: the supervision of your children, from 4 years old, at the Mini Club Med and from 12 years old at the Juniors' Club Med. A child's kingdom, Club Med can pride itself on having unmatched experience in this field. Against nurseries par excellence, everything is done for the happiness of the little ones with varied and original activities.

✔️ Entertainment: more than ever, your senses will be awoken to experience some unforgettable moments plus ! Throughout the day, events are organised based on themes like sport, music or even the culture of the country. Performers and top-level sports players sometimes come and share their experience with you.

✔️ Flights and direct transfers between the airport and the resorts (for the flight + stay formulas only).

✔️ Access top-quality infrastructures for additional services (1): sports courses (1), passport (1) and fitness treatments (1) or even supervision of the youngest children from 4 months (1) or from 2 years old (1). All these services are delivered in the best of conditions and the structures are especially adapted to each discipline. The qualified G.O will accompany you from day to day. From thalasso, to taking official scuba diving diplomas... you can't fail to be tempted.

✔️ Access to many services (1) making your holiday and day to day life easier: Club Med boutiques (1), internet kiosk (1), massages (1), Discovery area (1), dry cleaners (1), laundry (1), green fees bookable at reception.

*drinks served by the glass and at the bar only. Nevertheless subject to availability and the right Club Med reserves to refuse to serve a GM, if they are judged to be too ill or too inebriated.
(1) at additional costs

How is Club Med transport organised?

To get to our resorts, depending on your destination and package booked, Club Med offers you flights departing only from Australia.

🚍 Airport or station transfers to and from the resort are included in the Air Package. This is one of the most practical ways to travel. Transfer times shown on the Resort webpages do not include the time needed to complete all formalities (police, baggage collection, customs...).

💼 The baggage allowance is specified on your travel itinerary or ticket. We ask you to stay within these limits; Club Med will not pay any excess baggage charges incurred.

✈ In the station, as in most airports, Club Med is available to inform and help you. For some destinations served by the train, Club Med hostesses accompany you to make sure your journey goes smoothly.

Which airline(s) does Club Med work with?

Here is the list of our main airline partners (international flights):

✔️ Jetstar, Virgin Australia, Malaysia Airlines, Garuda Indonesia, Singapore Airlines, Air Mauritius, Qantas, Cathay Pacific, China Southern, All Nippon Airways.

This is not an exhaustive list. We are likely to offer you other scheduled or non-scheduled air transporters.
These companies are authorised to serve national territories by the relevant civil aviation authorities.

Can we be upgraded and do you allow stopovers?

Tailor made holidays and upgrades: we would be happy to arrange your itinerary with flights and duration of stay tailored to your requirements. We have very good negotiated rates in Premium Economy, Business and First Class cabins to most of our destinations. We can arrange an upgrade for you at extra cost.

Stopovers: if you wish to visit a city on the way to and/or from the resort, we can arrange stopovers. But we do not organize your stay during your stopover.

Supervision and facilities

The G.O.s who look after children at Baby Club Med*, Petit Club Med* and Mini Club Med are all qualified with experience in working with small children, according to the age of the children supervised; equivalent local qualification in other countries.

Childcare quality standards apply to the supervision of children under 6 years; in particular, to the number of children per G.O. No exceptions will be made and no children will be admitted above this limit. To ensure your children are perfectly safe, G.O.s never work alone, and other G.O.s; help when necessary.

Strict norms and working rules ensure perfect safety:
🚸 A contact diary is used to keep parents informed (account of the day, time of children's arrival and departure);
🚸 Children wear a bracelet to show they are in the care of a G.O.
🚸 A nurse is in attendance at Mini Club Med resorts, and a pediatrician at Baby Club Med resorts.

What is the contact diary?

GOs are responsible for children during the opening hours of Baby Club Med*, Petit Club Med* or Mini Club Med, on condition that their parent or guardian has correctly filled in the attendance register provided, in particular stating (next to their signature) the time at which the child has been left and will be collected, and where the parent or guardian can be contacted.

For Baby Club Med* and Petit Club Med*, this register also functions as the contact diary. Parents or guardians can refer to the register for information about their children's meals, diaper changes, naps and so on. If necessary they can note their comments or recommendations in the register.

For Mini Club Med, when the register is signed on arrival, the G.O; gives each child aged 4 to 7 years a bracelet which indicates clearly that they are enrolled in Mini Club MedTM.

Confidence and safety

Club Med has always offered holidays free from worry. While your children learn about independence, you'll be freed from practical concerns, with nothing to worry about. Every day, Club Med's unique values are shared with your children by our caring G.O.s, who know just how to establish a two-way relationship of friendship and confidence with their young guests. At the same time, the children are always close to their parents and can see them whenever they like during the day.

Is it possible to have interconnecting rooms?

Yes it is. You can request an interconnecting room online, by phone or to your preferred travel agent when there is more than one child or when the child is over 12 years old. Please feel free to contact us to book interconnecting rooms.

How are Club Med stays different from the other ones?

At Club Med only, the all-inclusive concept is much more than a package:

✔️ A high-quality service in exclusive and secluded locations. With G.O® and G.E® trained and dedicated to provide high-standard of service at all times.

✔️ A Club Med spirit, which creates an unique atmosphere and friendship, thanks to a great variety of activities specially designed for you and your family by our by G.O®.

✔️ With resorts located in 40 different countries Club Med offers a multicultural atmosphere to welcome clients from all around the world. Each Club Med resort offers the opportunity to discover new languages, new cultures, new sensations.

✔️ Club Med tailor-made packages: let us organise your perfect holiday. From beginner to experienced, select your own sport package.

✔️ Discover more. Exclusive excursions designed to offer you the opportunity to discover new wonders of each destination.

✔️ Just relax in our Spas. A world of relaxation through a large range treatments offered by top brand Spas(1).

(1) at additional costs

What do the abbreviations G.O and G.M mean?

It was in 1950, in the first Club Med Resort, in the Balearic Islands, that the term "G.O", an abbreviation of "Gentil Organisateur" (Gentle/Kind Organiser), was first used.
A label of quality produced from the imagination of holidaymakers who were ding out about Club Med for the first time. One good turn deserves another, so these pioneers were in turn christened: "Gentil Membre" (Gentle/Kind Member) or "G.M".

Is it compulsory to take part in the proposed activities?

"Your Stay, Your Way"

In our Resorts, freedom and respect for others take precedence over everything.
You are therefore 100 % free to take part or not in the different activities and events organised by the G.O.s.

What is planned at Club Med for food intolerances & allergies?

Club Med is committed to offering a wide range of culinary options to its G.M’s that require special dietary assistance.

Can I pay a deposit and pay the balance later?

You can pay a deposit of $200 per person plus air fares depending on the airline company and departure dates and pay your balance 120 days before departure.

See terms and conditions

Can I travel by myself?

Yes you can. Travelling by yourself at Club Med is an amazing experience, whether you want to have alone time sipping a cocktail by the pool, or be part of activities and entertained by the G.Os, it is all possible in our resorts.
Note that a surcharge will apply from 30% during low season to 80% during peak periods.

Are promotional offers taken into account in the prices shown on the resort pages?

Yes the promotional offers are taken into account in the prices displayed on the price calendar on the resort pages.

Discover our offers

Frequently Asked Questions

How can I modify my booking?

How can I cancel my booking?

I have booked my stay with a travel agency, how do I cancel or revise my booking?

I am a travel agent, how do I postpone or cancel a booking for my client?

I have flights booked with Club Med. What will happen with the flights if I cancel/postpone my trip with Club Med?

I would like to book a stay at Club Med, but I am hesitant to book because of the current situation.

What will happen to my revised booking if I can’t access the new destination due to travel restrictions when it’s time to travel?

Will my experience at Club Med be different because of the current situation?

I already have a Future Travel Credit, what are my options?

Can I change dates or destination after I rebook using my FTC?

I would like to use my FTC for a future travel, how can I book?

Are booking dates available for 2021 holidays?

What happens with my booking if I show covid-like symptoms within 30 days of travel?

What happens if I show signs of covid-19 during my stay?

What does the Club Med "All inclusive" formula include?

How is Club Med transport organised?

Which airline(s) does Club Med work with?

Can we be upgraded and do you allow stopovers?

Supervision and facilities

What is the contact diary?

Confidence and safety

Is it possible to have interconnecting rooms?

How are Club Med stays different from the other ones?

What do the abbreviations G.O and G.M mean?

Is it compulsory to take part in the proposed activities?

What is planned at Club Med for food intolerances & allergies?

Can I pay a deposit and pay the balance later?

Can I travel by myself?

Are promotional offers taken into account in the prices shown on the resort pages?

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