Contact our Call Centre
Please note that our call centre is closed on public holiday dates.
Over the festive season these dates include: 25th December, 28th December, 1st January
Summer: October to May (AEDT)
Mon-Fri: 9am to 7pm
Winter: April to September (AEST)
Mon-Wed: 9am to 6pm
Thu: 9am to 7pm
Fri: 9am to 6pm
Club Med Boutiques & Travel Agent Partners
Prefer to sit down and talk through your holiday in person? Start your Club Med journey at a specialist travel agent that has a dedicated Club Med corners or book with your preferred local travel agent. There’s sure to be an agency close to you that we work with.
If you are a Travel Agent looking to install a Club Med corner in you store, please email tradesales.australia@clubmed.com looking to enquire or change booking(s), please call 1800 258 263.
Customer relations
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing an email to:
customerrelations.australia@clubmed.com or to our Customer Relations Department:
Club Med
Customer Relations Department
GPO BOX 1632
