FEEDBACK
We value your feedback as to how we can improve your experience of Club Med. Please email us your comments at customerrelations@clubmedau.com, stating your name, membership number (if applicable), booking file number (if applicable), departure date, resort name, and who you booked your Club Med holiday with.
We will process your query as soon as possible, please note that no enquiries about availabilities or existing bookings will be processed using this email contact. These enquiries should only be made by contacting our call centre on 1800 258 263.
COMPLAINTS
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing an email to:
customerrelations@clubmedau.com
or to our Customer Relations Department:
Club Med
Customer Relations Department
GPO BOX 1632
SYDNEY NSW 2001
Please note the complaint must be received within 28 days of the completion of your holiday. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.
Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here, or in one of our brochures.
TRAVEL INSURANCE CLAIMS
Please see the link below for a brochure outlining your travel insurance policy with Club Med: