Punta Cana Dominican Republic

This club is stunning and huge, but has everything you could possibly need. My mom and I went for an adult mother-daughter trip and while there were clearly so many options for kids and families, we still had more than enough to do ourselves. I spent time sailing, playing tennis everyday and golfed once. Honestly could have done so much more. We stayed in the adults-only area which was calm and peaceful, but anytime we wanted more energy, the main pool and beach had plenty going on. It was the perfect balance.

A special thank you to Javier, the tennis pro. He’s exceptional. He meets you exactly where you’re at while still pushing you to improve, and he honestly helped me rediscover my love for tennis. My private lessons with him were incredibly valuable, but even in group classes he puts in so much effort and attention. He’s kind, engaging, and somehow remembers people from years ago, which says a lot. He's so genuine and you can see his passion for his job and sport clear as day. He’s the kind of coach people would go out of their way to come back to.

Also want to recognize a few others who made a big impact. Elodie at concierge was amazing, so calm, warm, and incredibly capable. She helped us with multiple requests and always made you feel like you were in good hands the moment you spoke to her. She's also super funny. Aimet at breakfast was always such a positive start to the day, Jameson on the sports team brought great energy, Katrine and Melanie in Pilates/stretching were consistently encouraging and welcoming, Luca the leisure manager was approachable and genuinely kind, Youyou in entertainment brought such a fun and lively atmosphere, Mr. White’s water yoga was thoughtful and unique, Alzero made beginner tennis fun and easy to get into, and Damaris at Indigo was attentive and consistently excellent.

I was our first time there and it was so lovely. The only improvement I would hope for in the future is replacing the dumbbells in the gym. Overall it was great!

My daughter and I had an amazing experience at Club Med. We stayed in the Zen area and enjoyed the peace a quiet. We enjoyed tennis, sailing, the beach, Pilates, stretching, golf and so much more. I highly recommend Javier at the tennis centre who offered fun, engaging clinics as well as private lessons. He was able to tailor drills to varying skill levels, teach new skills with ease, accommodate for injuries and made it all fun. He is kind, considerate and we hope to see him on our next vacation. We also enjoyed clinics run by Alvero and golf by Jorge. Elodie in the concierge area was wonderful. She has a calm, caring approach and is so efficient in everything she does. Melanie and Catherine were inspirational and kept us going during morning and evening stretch as well as Pilates. Youyou, Luca, Mr White and so many more of the GOs were always checking in to make sure everything was great.

I attended this resort for a third time with my children and grand children. This year there was storm that caused flooding in our room flowing through our front door. It was dangerous to have an inch of water covering the entire floorspace of tile. The initial reaction from the local concierge was positive, we changed rooms and they promised to replace my suitcase. However when I returned home, Club med refused to replace my water damaged suitcase, and told me to claim it under my own insurance. The water issue was known to the staff, but Club Med has absolved themselves of any responsibility. I have spent a substantial amount ($150,000 cdn) over 3 years, and despite a future credit for 1 night of water ingress, I will forgo any Club Med resort and find a company that takes responsibility for their issues.

Overall, a good experience—as expected from Club Med—but not quite at the same level as Michès. Having been to more than a dozen Club Med resorts, I felt this one fell slightly below the usual standard. The Village Chief’s absence was noticeable, though the rest of the GO team made a strong effort and maintained a great presence throughout the stay.

That said, the food was a letdown. Quality, quantity, and presentation all fell short of expectations, which impacted the overall experience.