Booking conditions

Booking policies by departure dates

WINTER 2022 – EARLY BIRD OFFER 1 – UP TO 30% OFF

The Winter 2022 Early Bird Offer 1 (up to 30% off Club Med Resorts) promotion is on sale from 4 November 2020 until 31 May 2021 for departures from 1 November 2021 until 10 June 2022 for a minimum 7 nights consecutive stay at a resort. Discount up to 30% off is on the base price and may vary depending on the resort and date of travel and blackout dates do apply. Offer is valid for new bookings by Australian residents only, is subject to availability and may change without notice.

Prices in AUD. Winter ski adult prices are based on 7 nights twin share in a Superior room non-connecting (unless further specified), and on the following arrival at – Club Med Beidahu, Club Med Yabuli, Club Med Tomamu Hokkaido, Club Med Sahoro Hokkaido on 5 March 2022.
Prices in AUD. Winter sun resort adult prices are based on 7 nights twin share in a Superior room non-connecting (unless further specified), and on the following arrival dates at Club Med Bali, Club Med Kani (superior beachfront room ), Club Med Finolhu Villas (in a beach sunrise villa, 12yo+ only) on 8 November 2021 and Club Med Bintan Island (including ferry transfers to and from Singapore), Club Med Kabira Beach, Club Med Sanya, Club Med Guilin, Club Med Phuket on 5 March 2022 and Club Med Cherating Beach on 27 March 2022.

Prices advertised are based on Adults (18+), Teens (12-17) and Children (4-11). Child and teen pricing is based on a child or teen sharing a room with parents. Children under 4 years old stay free. Childcare under 4, spa packages, some sports lessons and excursions are not included in the listed price but are available at additional cost. Local transfers not included in price but are available for pre-booking. Ferry transfers included in price for Bintan Island and green tax included for Club Med Kani & Finolhu Villas. Offer limited to quotas, not valid for group travel or in conjunction with any other offer. Offer subject to very limited quota, so cannot be guaranteed.

BEST OFFER GUARANTEED

Best offer guaranteed: Club Med will reimburse the difference in form of a credit note if you find a better price than the early bird offer. Applicable on the land component (resort stay) of the package as Club Med does not control airfares prices.

CREDIT HOLDERS OFFER – Price Match Guarantee

Club Med will price match your existing booking (excluding flights). The offer is valid until 28 February 2021 for travel dates between 1 November 2021 and 30 April 2022. The offer is applicable to guests who postponed their travel from 1 March 2020 and are holding their payment as a future travel credit – or to guests who hold a booking for travel before April 2021 and will need to postpone their departure due to the Outbound Travel Ban imposed by the Australian Federal Government.
The new booking must be identical to the previous booking: same holiday type (land only or package with flights), same resort, same number of rooms, same room types, same length of stay, same number of guests in each age range, same date of departure with a flexibility of 7 days maximum versus the original travel dates as long as the bookings remains in the same seasonality (low season, school holidays). If your original travel dates fall between 22 January 2021 – 12 February 2021, your 2022 holiday will be affected by a seasonality change due to Chinese New Year; however, a suitable alternative will be provided at the same price. Any additional costs, such as changing season from low to peak, kids price change due to being in the different age groups, etc., are at the guests own expense. If you have also booked your air travel with Club Med, we will follow the policy of your chosen airline.

SUMMER 2022 – EARLY BIRD OFFER – UP TO 30% OFF

The Summer 2022 Early Bird Offer (up to 30% off Club Med Resorts) promotion is on sale from 19th May 2021 until 31st October 2021, for a minimum 7 nights consecutive stay, subject to availability, for departures from 1 May 2022 until 16 December 2022 (last night stay in the resort). Resort start and end departure dates are subject to early or late closuring due to seasonality. Please enquire with our call centre for exact dates per resorts. Discount up to 30% off is on the base price and may vary depending on the resort and date of travel and blackout dates do apply. Offer is valid for new bookings by Australian residents only, is subject to availability and may change without notice.

Prices in AUD. Adult prices are based on 7 nights twin share in a Superior room non-connecting (unless further specified), and on the following arrival dates –

Club Med Bali, Club Med Phuket, Club Med Cherating Beach on 1 September 2022; Club Med Bintan Island (including ferry transfers to and from Singapore) on 16 May 2022; Club Med Finolhu Villas (in a beach sunrise villa, 12yo+ only) on 16 May 2022; Club Med Kani on 1 September 2022; Club Med Kabira Beach on 4 September 2022; Club Med Guilin and Club Med Sanya on 1 September 2022; Club Med Tomamu Hokkaido on 16 May 2022.

Club Med La Plantation d’Albion, Club Med La Pointe aux Cannoniers, Club Med Albion Villas on 3 September 2022; Club Med Seychelles, Club Med Gregolimano on 5 May 2022; Club Med Cefalu, Club Med Cancun on 17 September 2022; Club Med Alpe d’Huez, Club Med Arcs Panorama on 18 June 2022; Club Med Da Balaia on 18 September 2022; Club Med Grand Massif Samoens Morillon, Club Med Grand Massif Samoens Morillon Chalets on 25 June 2022; Club Med La Palmyre Atlantique, Club Med Marrakech La Palmeraie, Club Med Opio en Provence, Club Med Palmiye Hotel, Club Med Palmiye Bungalow, Club Med Buccaneers Creek, Club Med Ixtapa, Club Med Miches Playa Esmeralda, Club Med Punta Cana, Club Med Cherlevoix Quebec, Club Med Sandpiper Bay, Club Med Turkoise on 2 October 2022.

Prices advertised are based on Adults (18+), Teens (12-17) and Children (4-11). Child and teen pricing is based on a child or teen sharing a room with parents. Children under 4 years old stay free. Childcare under 4, spa packages, some sports lessons and excursions are not included in the listed price but are available at additional cost. Local transfers not included in price but available for pre-booking. Ferry transfers included for Bintan Island. Offer limited to quotas, not valid for group travel or in conjunction with any other offer. Offer subject to very limited quota, so cannot be guaranteed.

BEST OFFER GUARANTEED

PRICE MATCH OFFER

*We will price match your existing Club Med holiday booking. The offer applies to rebook your 2020/2021 holiday to 2022 departure between the months of May to October only. The applicable resorts are Club Med Bali, Club Med Phuket, Club Med Beidahu, Club Med Cherating Beach, Club Med Bintan Island, Club Med Finolhu Villas, Club Med Kani, Club Med Kabira Beach, Club Med Guilin, Club Med Sanya, Club Med Tomamu Hokkaido,

Club Med La Plantation d’Albion, Club Med La Pointe aux Cannoniers, Club Med Albion Villas, Club Med Seychelles, Club Med Gregolimano, Club Med Cefalu, Club Med Cancun, Club Med Alpe d’Huez, Club Med Arcs Panorama, Club Med Da Balaia, Club Med Grand Massif Samoens Morillon, Club Med Grand Massif Samoens Morillon Chalets, Club Med La Palmyre Atlantique, Club Med Marrakech La Palmeraie, Club Med Opio en Provence, Club Med Palmiye Hotel, Club Med Palmiye Bungalow, Club Med Buccaneers Creek, Club Med Ixtapa, Club Med Miches Playa Esmeralda, Club Med Punta Cana, Club Med Cherlevoix Quebec, Club Med Sandpiper Bay and Club Med Turkoise. We currently offer departure dates up until 31st October 2022. If your booking is for other resorts or travel dates outside of this time, we will be in touch to advise your options. The new booking must be like-for-like as the previous booking (land or package with flights) as well as the same dates, destination, room type, length of stay, number of guests and seasonality. If your original travel dates are impacted by local or international seasonality changes, such as changes to Public Holidays, Chinese Golden Week, School Holidays or other such seasonal dates, a suitable alternative will be provided, likely (flexibility of 7 days before or after original check in date) which do not fall within blackout periods. Our price match promise for credit holders expires on 31 August 2021 (or until sold out) after which time, prices may increase. Any additional costs, such as kids price change due to being in a different age group, etc, are at guests own expense. If you have also booked your air travel with Club Med, we will follow the policy of your chosen airline.

Competitions & Prizes

Club Med LOOKING THROUGH YOUR EYES competition is open for submissions from Thursday 14 October to Thursday 18 November 2021. To be eligible for the prize, attendees must be online during both sessions 1 and 2; and be an Australian or New Zealand travel industry professional within the 2021 year. There will be a total of one winner, with the winner announced on Tuesday 23 November 2021. Winners will be contacted directly and announced via an eDM and on the Club Med Meetings & Events LinkedIn page.

The winning travel industry professionals will be gifted with 7 nights’ accommodation at Club Med Kani, The Maldives. For 2 people in a Superior Room. Excludes flights, local transfers, and all incidental items including excursions and spa are at prize winner’s own expense. The prize is non-transferable, non-refundable and not redeemable for cash. The prize cannot be exchanged, redeemed for any other Club Med resort and cannot be redeemed for cash. Prize nights can only be confirmed within 90 days of departure and must be taken by 31 October 2023. Kindly note that this prize is subject to availability and must be taken outside peak travel times including school holidays, Christmas/ New Year period and resort special events. Fringe benefits tax (FBT) implications are the responsibility of the winning individual.