Access all the information about your future booking

Your customer account unlocks everything you need to prepare for your Club Med holiday. Simply log in to find all the information about your stay and to pay your balance. The easy arrival service is also available, and you can pre-book special services so you do not need to think about it while on holiday.

Your account

Manage your stay, profile information and pre-book services.

Example of your account view for a stay at Club Med Bali.

Log in to your customer account by following this link, using your G.M® number or the email address linked to your booking.

Once logged in, you will be able to access information about your stay, pay your balance or a deposit, and add services and activities. Please note not all on-demand services and activities are available to pre-book. Our helpful G.O.s® at the resort will be able to assist with making a booking directly once you have arrived at the resort.

1. Access details of your stay and the resort.
2. Manage your payments: pay the total balance or a deposit.
3. Add services in advance of your stay to facilitate your arrival.
4. Book on-demand activities and enjoy unforgettable adventures and experiences.
5. Easy arrival: Our free online tool to save you time from the moment you arrive.

Resort & payment information

Access all the information about the resort and your stay.

Details of your stay

All your booking details are available under ‘Details of my stay’, including the summary of your stay, information about your arrival, your room and services and activities on site.

Find out key information about the resort by selecting ‘Link to Factsheet’, which includes details such as sports & activities, childcare services, and facilities. You will also find information about the G.O® team who will welcome you, if you click on ‘See All the G.O Team’.

Pay the total balance or a deposit

You can access and pay the balance of your stay online. In your customer account, you can:

  • Pay your balance in full.
  • Pay a deposit of your choice.

Book services

Make your stay even easier with our on-demand services. Add transfers to and from the airport or reserve your ski equipment.


Make your journey to and from the airport seamless. Our drivers will take you directly to the resort from the airport as well as to the airport after check-out. Transfer times are tailored to your flights with both private and shared transfers available.


If you are travelling with children under the age of 4, make sure to secure a spot for them in the famous Petit Club or Baby Club. click on ‘Add Childcare’ in the ‘Book Services’ section and follow the steps to add a childcare service on demand.

If your children are between 4 and 17 years old, you do not need to pre-register them for the kids clubs. Everything is already included and will be arranged directly on arrival at the resort.

Ski & snowboard hire

You can reserve ski and board equipment ahead of check-in, plus by providing us with your measurements and sizes, our G.Os can prepare everything ahead of arrival. No need to queue at the ski rental shop, just head straight to your locker and then off to the slopes. Find out more about our Facilitate your arrival.

Book activities

Complete your stay with on-demand activities to turn your holiday into an unforgettable experience. To find out what activities are available to pre-book, click on ‘See more activities’ on your Account page. Please note not all on-demand activities can be booked in advance as some are subject to availability and can only be booked at the resort.


Treat yourself to a moment of relaxation with a spa experience like no other. Select Club Med Spa in the activities section of your account.


A world of discovery awaits you outside our resorts. Whether it is a nature getaway or discovering the local culture, book an excursion and embark on an adventure you will never forget. Excursions that are available to pre-book are under ‘Book activities’ or visit the Discovery Centre once at the resort to explore the full list of excursions and tours available.

On-demand activities

More than 60 activities are already included in your all-inclusive package. But if you want to take your holiday to the next level, you can add on-demand activities such as private ski and snowboard lessons or a wakeboarding session. Scroll through the on-demand activities available under ‘See more activities’ on your Dashboard.

Facilitate your arrival

A free online service that helps you save time and enjoy your holiday from the moment you arrive.

Easy Arrival

✓ Online registration for childcare.

✓ Ski/snowboard equipment is prepared in advance and put in your locker before your arrival.

✓ Select your ski level for ski or snowboard group lessons.

✓ Easy Check-in & check-out: Pre-fill your credit card details and avoid queuing at the Welcome Desk upon arrival and departure.

Save time on arrival and departure

*The Facilitate your arrival service is not yet available at Club Med Sahoro and Club Med Kiroro Peak.

Frequently Asked Questions

Can I redeem my Future Travel Credit online?

Yes, you can redeem your future travel credit online.

Simply log in to your account and follow the normal steps to book a holiday on our website. A prompt will appear to redeem your Future Travel Credit when entering traveller details. This prompt will only appear if you are logged in to your Club Med account.

Can I see my booking and future travel credit on My Account if I've book through a travel agent?

If your original booking was made through a travel agent, then you will not be able to see your credit online. To redeem your credit, you must go through your agent.

How do I change the dates of my trip?

You will need to speak to one of our travel advisors at the Call Centre on 1800 258 263 to change your dates.

Can I add on-demand services to my booking?

You can pre-book on-demand services online via your customer account. Simply log in to your account and scroll to the end of the home page to ‘My Services & Activities Onsite and Spa’. Follow the prompts and a list of experiences will appear that are available to book online.

Please note not all experiences are available to pre-book and will need to be arranged at the resort once you have checked in. Our G.Os at the Welcome Desk will be able to assist with your booking upon your arrival.

How do I add an additional guest to my booking?

You will need to speak to one of our Travel Advisors at the Call Centre on 1800 258 263 to add an additional guest.

How do I check my booking details?

Once you have logged in to your account, scroll down to ‘Manage my account’ and select ‘My stays’. There you will find your booking details including flight reference numbers.

How do I change the details of the guests?

You will need to speak to one of our Travel Advisors at the Call Centre on 1800 258 263 to change the details of your guests.

Can I cancel my booking?

To cancel your booking, you will need to speak to one of our Travel Advisors at the Call Centre on 1800 258 263.

Can I arrange the ‘Facilitate your arrival’ service?

Yes, you can. The Facilitate your arrival service allows you to pre-book selected activities and items so everything will be ready ahead of your arrival. This includes childcare, ski lessons, ski equipment, and an easy check-in and check-out system.

Head to the ‘Facilitate your arrival’ section on Your Account page and fill out the details.