Kiroro Grand Japan

We are just leaving Kioro after 6 incredible days. What a fantastic resort and what an amazing team of GOs. We enjoyed our stay to the fullest. The resort was spotless, the food was great and the activities fun packed. We arrived at a time of low occupancy and had the absolute pleasure to interact a lot with the great team of GOs in the resort. Thus, don’t be surprised about the extensive list of names.
The resort is in a great location to escape the summer heat and to indulge in some great outdoor activities we did cycling, mountainboarding, tennis, soccer, golf and hiking. The gym and the indoor pool were also well equipped. We loved the Onsen with 100% natural mountain spring water.
Our son participated on several days in the kids club and he really enjoyed both the GOs and to play with kids from all over Asia.
Food and entertainment was (as always in Club Med) of the highest standards. Dishes varied and were always cooked to perfection. The shows were exciting and fun to watch and you could sense the engagement of the team!

Special thanks to the following teams and individuals that have made the stay, the meals and the activities so special:
Guest services: Jay, Joa, Berfin, Miya, Yupa and Armeen
The kids club: Camila, Bew, Kyle ,Ayang, Rein, Cay and Reka
The sports team: Alan, Fede, Bruno, Ai, Josh, Jimmy and Tanjung
The F&B team: Jack, James, Sam and Perla
And of course Jake and Azura for literally keeping the lights on!
This is not a random list of names, we shared meals, drinks and activities with these people, had great conversations and would be delighted to meet you again anywhere in Club Med and the world.

The GO team at Kiroro Grand is amazing, they were super friendly and they were highlight during our stay at clubmed. Activities and excursions provided are wholesome and we get to try new sports like mountain board and mountain bike. The instructors were very professional and have high safety awareness. The stand-up paddle board activity was not included but would highly recommend! The sea is so beautiful and clear and it was just so fun to get to paddle in such a scenery. Shout out to Arda for being just so amazing, Fede and Tanjung for being the best instructors, Miya for welcoming us and making us feel like home.

Had a wonderful summer vacation at Kiroro Grand in June. All staff are very professional and they take good care of the guests. Plenty of yummy food and lots of activities to cater to all age group. Would love to stay at Kiroro Grand again as I didn't get to take the gondola lift. It was not open during my stay.

Big shout out to all the wonderful GOs, instructors, and manager!! Cay, Jen, Omen, Camila, Sam, Eddie, Perla, Hinako,
Wisnu, Azura, Tong, Tanjung Kai, and Kensei. And many more that I have forgotten to mention. They made our stay extremely happy and memorable. Special shoutout, especially to Cay, who is especially attentively fun and Jen, who stayed up late even though on leave and have to wake up early the next day to accompany us crazy party guests. Thank you all, we will definitely come again.

We stayed at Club Med Kiroro Grand from June 22nd to 26th, straight 4 nights. The entire experience could have been better if the front desk managed better the issue when we had air conditioner shut down in the last night staying in club med. It took more than 2 hours for the engineers to check up the room. (They entered the room twice and even asked us to “test” for them because they could not define what’s the issue from……….)The issue wasn’t resolved until midnight while we have young kids(1 year and 6 years ) travel with us. And they locked all windows because of safety concerns so we have no fresh air nor air conditioner running for more than 3 hours.

It’s quite an unbearable experience that none of the alternative was offered at the time. I acknowledge fun is the main theme for club med but at the same time could have trained the employees better how to manage the crisis and take measurements. This could be the deal breaker despite how much fun we had.